Complaints About Your Care

Hawaii Dental Association Peer Review program

The Hawaii Dental Association Peer Review program is a confidential mediation program designed to assist patients who have experienced something unexpected in their dental treatment. The program can help in two specific areas only: 1. Quality of dental care, and 2. Appropriateness of dental care.   We do not help with complaints related to billing, office procedures or interactions with doctor or staff.

Please note that eligibility for the Hawaii Dental Association Peer Review program is limited to patients with complaints against dentists who are members of the Hawaii Dental Association, complaints regarding dental treatment received within the last twelve months, and the complaint must not have been filed with any other entity, mediator, attorney or court.

The only results we can provide include redoing the procedure at a reduced or no fee or assisting in securing a partial or full refund including reimbursement to any dental insurance provider.  We cannot assist with other claims such as inconvenience, pain and suffering or other costs to the patient.  We also cannot assist the patient to have the doctor pay for the patient’s treatment at another doctor’s office.

The results of the Peer Review mediation are non-binding on the patient or the doctor, and there is no charge to either to access this program.  Please call the Hawaii Dental Association at 808-593-7956 or toll free at 800-359-6725 for assistance with the Hawaii Dental Association Peer Review program.